Return & Replacement Policy

Return & Replacement Policy

Effective Date: July 27, 2026

At Trendy Tech, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories, manuals, and components.
  • Be accompanied by proof of purchase.

Replacements

We will gladly replace an item if:

  • You received the wrong product.
  • Your item arrived damaged or defective.
  • Your item is missing parts due to a packaging error.

To request a replacement, please contact us within 48 hours of delivery and include:

  • Your order number.
  • Clear photos of the product.
  • Photos of the shipping package (if applicable).
  • A brief description of the issue.

Non-Returnable Items

The following items are not eligible for return or replacement:

  • Items that have been used, damaged, or altered by the customer.
  • Products returned without their original packaging.
  • Clearance or final sale items (if applicable).
  • Gift cards (if applicable).

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

  • If the return or replacement is due to our error (wrong, defective, or damaged item), Trendy Tech will cover the return shipping costs.
  • If the return is for any other reason, the customer is responsible for return shipping costs.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow our return process.

Contact Us

If you have any questions about our Return & Replacement Policy, please contact us:

Trade Name: Trendy Tech

Email: chenenterprise.eu@gmail.com

Business Address:
Calle Lope de Vega 13
46910, Valencia
Spain

We aim to respond to all inquiries within 24–48 business hours.